Jemma Byrne - Lead Pensions Consultant

Quality assurance: from administration control to governance priority

Posted by: , Posted on: - Categories: Pensions, Pensions administration
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Pension schemes face growing demands from regulation, digital change and automation. This blog outlines practical steps to build risk-based, member-focused quality assurance that cuts errors, meets expectations and gets benefits right first time.

The vital role of Quality Assurance in pensions calculations

Posted by: , Posted on: - Categories: Analysis, Pensions, Pensions administration
Man standing at a windwo overlooking a cityscape. Behind him are the words 'Quality Assurance'. Credit: Shutterstock.

Robust quality assurance (QA) processes are a crucial tool for administrators to help mitigate calculation and administrative error. This blog explores what QA is, the benefits to schemes in undertaking QA activity and some strategies schemes could implement to improve QA in their schemes.

Navigating the future of pensions administration

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Here we explore the trends in pensions administration as we enter 2025. The industry faces transformations driven by evolving regulations, tech advancements, and workforce changes. Our insights reveal complexities and opportunities, equipping you with strategies to navigate this dynamic landscape.